The SLA Performance Dashboard in HighLevel helps you measure how consistently your team is meeting Conversation SLA response-time goals. It gives Admins a clear view of SLA adherence, response speed, and performance across users and channels. This makes it easier to identify delays, improve accountability, and support faster, more consistent customer responses. IMPORTANT: This feature is currently available in Labs. If you don’t see it, ask an admin to enable it at Agency Settings > Labs. For more, refer to Labs Features - Complete Overview. TABLE OF CONTENTS What is the SLA Performance Dashboard? Key Benefits of the SLA Performance Dashboard

Access form submissions directly in Conversations to review responses and follow up faster without leaving the conversation thread. This article shows how to enable the feature, view individual or all submissions, and filter submission-based conversations in HighLevel. TABLE OF CONTENTS What is Form Submissions Access in Conversations? Key Benefits of Form Submissions Access in Conversations How To Access Form Submissions in Conversations Frequently Asked Questions Related Articles What is Form Submissions Access in Conversations? Viewing form submissions in Conversations lets you see a contact’s submitted form responses directly inside the conversation thread. This gives agents and team members immediate context before they reply, which

Web Chat inside Conversations allows businesses to communicate with website visitors in real time through a website chat widget. Messages sent from the widget appear directly in the Conversations inbox, where teams can manage them alongside SMS, email, and other communication channels. This article explains how Web Chat works, how to configure the chat widget, and how to manage Web Chat conversations inside Conversations. Important: Web Chat is distinct from Live Chat. Channel labels are now consistent across the platform to clearly differentiate the two experiences. TABLE OF CONTENTS How Web Chat Works

Conversation Views let you save frequently used conversation filters as reusable, one‑click views in HighLevel. This makes it easy to focus on unassigned, channel‑specific, or high‑priority chats without rebuilding filters. This article shows how to create and share Conversation Views in HighLevel. TABLE OF CONTENTS What is Conversation Views? Key Benefits of Conversation Views How To Create and Share Conversation Views Frequently Asked Questions Related Articles What is Conversation Views? Conversation Views are saved sets of conversation filters inside the Conversations Inbox. After you define filters (e.g., Assignee, Channel, Tags), you can save them as a named view and switch

Signed URL File Upload lets you stream files directly from the client to Google Cloud Storage (GCS) using secure, time-limited URLs. This improves upload speed and reliability, eliminates server memory pressure, and enables support for larger media—up to 100MB on WhatsApp and 5MB on other channels. Learn how it works, key safeguards, and how to implement the three-step flow. TABLE OF CONTENTS What is Signed URL File Upload? Key Benefits of Signed URL File Upload Three-Step Upload Flow Channel-Based Size Limits Content-Type Validation Security Guards & Access Control Error Handling & Expiry Implementation Tips Frequently Asked Questions What is Signed URL File

Conversation SLAs (Service Level Agreements) help teams maintain consistent response times and ensure no customer message is missed. This article shows how to setup and track SLAs for Conversations in HighLevel.  To access this feature, enable "CRM Redesign - Conversations + Contact Detail Page (Upgrade)" from Labs. SLA is supported only on the new Conversations page. TABLE OF CONTENTS What is a Conversation SLA? Key Benefits of Conversation SLAs How to Set Up Conversation SLAs Understanding SLA Timers in Conversations Filter and Sort by SLA Frequently Asked Questions Related Articles What is a Conversation SLA? A Conversation SLA (Service-Level Agreement) is a

Save time and collaborate faster in HighLevel with the new HiRise Snippets page. This upgraded design offers a cleaner interface, instant loading, and shareable URLs that remember your view—so your team always lands on the exact Snippet list you’re working with. TABLE OF CONTENTS What is the HiRise Snippets Page? Key Benefits of the HiRise Snippets Page HiRise Navigation & Layout How to Use the HiRise Snippets Page Frequently Asked Questions What is the HiRise Snippets Page? The HiRise Snippets page is the redesigned home for all your text and email Snippets inside the Conversations module. Built on HighLevel’s HiRise design system, it replaces the classic

The Manual Actions page in HighLevel has been refreshed with the modern HiRise interface, offering a faster, cleaner workspace for managing call and SMS tasks. With URL-based filters that automatically save your view, sharing task queues with teammates is quick and effortless. TABLE OF CONTENTS What is the Manual Actions Page (HiRise Design)? Key Benefits of the HiRise Manual Actions Page Where to Find Manual Actions Page Frequently Asked Questions What is the Manual Actions Page (HiRise Design)? The Manual Actions page is where users complete call or SMS tasks generated by workflows, campaigns, or power-dialer queues. The HiRise design refresh introduces an updated layout

The Trigger Links page in HighLevel now sports the crisp HiRise interface—delivering faster load times, easier navigation, and a one-click custom-value picker to build dynamic links in seconds. Welcome to a smoother way to track clicks and automate follow-up. TABLE OF CONTENTS What is the Trigger Links HiRise Design Upgrade? Key Benefits of the Trigger Links HiRise Upgrade HiRise Interface Overview Custom Value Picker Enhancement Sharable URLs with View Preferences How To Use the Upgraded Trigger Links Page Frequently Asked Questions What is the Trigger Links HiRise Design Upgrade? HiRise is HighLevel’s modern design language that unifies layout, typography, and

HighLevel’s redesigned Conversations experience delivers a faster, clearer inbox with four flexible panels, upgraded filtering (including tags + AND/OR), and a modern email composer. Teams can triage, collaborate, and act without leaving the thread. This article explains what’s new and how it helps. TABLE OF CONTENTS What is the New Conversations Experience? Key Benefits of the New Conversations Experience Navigation and Layout 1. Inbox Panel 2. Chat List Panel 3. Message History Panel 4. Right Panel Tags Filter AND / OR Operators Email Composer Enhancements Keyboard Shortcuts Frequently Asked Questions Related Articles What is the New Conversations Experience? The Conversations module